Privacy Policy

PRIVACY POLICY

Last Updated: December 2024

  1. INTRODUCTION

NURA AI Coach (“we,” “our,” or “us”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI wellness companion service at withloveana.com.

By using NURA, you agree to the collection and use of information in accordance with this policy.

  1. INFORMATION WE COLLECT

2.1 Information You Provide:

  • Email address (required for service access)
  • Chat messages and conversations with NURA
  • Payment information (processed securely by LemonSqueezy)

2.2 Automatically Collected Information:

  • Device information (browser type, operating system)
  • IP address
  • Usage data (session duration, features used)
  • Cookies and similar tracking technologies
  1. HOW WE USE YOUR INFORMATION

We use your information to:

  • Provide and maintain the NURA service
  • Process your subscription and payments
  • Improve and personalize your experience
  • Send service-related communications
  • Analyze usage patterns and improve our AI model
  • Comply with legal obligations
  • Prevent fraud and ensure security
  1. DATA STORAGE AND SECURITY
  • Your conversations are stored securely using encryption
  • We use industry-standard security measures to protect your data
  • Data is stored on secure servers with restricted access
  • Payment information is processed by our secure payment provider (LemonSqueezy) and not stored on our servers
  1. DATA SHARING AND DISCLOSURE

We do NOT sell, trade, or rent your personal information to third parties.

We may share information only with:

  • Service providers (hosting, payment processing, analytics) under strict confidentiality agreements
  • Law enforcement or regulatory authorities when legally required
  • In the event of a business transfer (merger, acquisition)
  1. YOUR RIGHTS

You have the right to:

  • Access your personal data
  • Request correction of inaccurate data
  • Request deletion of your data
  • Opt-out of marketing communications
  • Withdraw consent at any time
  • Export your conversation history

To exercise these rights, contact us at: withloveanablog@gmail.com

  1. DATA RETENTION
  • Active accounts: Data retained while subscription is active
  • Cancelled accounts: Data deleted within 30 days of cancellation, unless required by law
  • Backup copies: May persist for up to 90 days
  1. COOKIES

We use cookies to:

  • Maintain your session
  • Remember your preferences
  • Analyze site traffic

You can control cookies through your browser settings.

  1. THIRD-PARTY SERVICES

We use:

  • LemonSqueezy for payment processing
  • Supabase for database hosting
  • OpenAI for AI processing
  • Pinecone for knowledge base

Each has their own privacy policies governing their data handling.

  1. CHILDREN’S PRIVACY

NURA is not intended for users under 18. We do not knowingly collect data from children. If you believe a child has provided us information, contact us immediately.

  1. INTERNATIONAL DATA TRANSFERS

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers.

  1. CHANGES TO THIS POLICY

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated “Last Updated” date. Continued use after changes constitutes acceptance.

  1. CONTACT US

For privacy-related questions or concerns:
Email: withloveanablog@gmail.com
Website: withloveana.com

  1. GDPR COMPLIANCE (FOR EU USERS)

If you are in the European Economic Area (EEA), you have additional rights under GDPR:

  • Right to be forgotten
  • Right to data portability
  • Right to object to processing
  • Right to lodge a complaint with supervisory authority
  1. CALIFORNIA PRIVACY RIGHTS (CCPA)

California residents have the right to:

  • Know what personal information is collected
  • Know if personal information is sold or disclosed
  • Opt-out of the sale of personal information
  • Non-discrimination for exercising privacy rights

We do NOT sell personal information.

By using NURA, you acknowledge that you have read and understood this Privacy Policy.